Platform Compliance Wispasend User Data Deletion Instructions (Meta / GDPR / CCPA / NDPR) Back to Home ➔
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🗑️ Data Control & Privacy Rights

User Data Deletion Instructions

Last Updated & Effective Date: September 26, 2026

Commitment to Data Privacy: In compliance with Meta Developer Platform Policies, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the Nigeria Data Protection Regulation (NDPR), Wispasend guarantees all users and consumers the unequivocal right to request the permanent erasure of their personal data.

1. Scope of Data Deletion

Wispasend processes WhatsApp messaging data strictly on behalf of verified online merchants. When you request data deletion, we permanently scrub:

  • Your phone number and WhatsApp profile identifiers (WA_ID).
  • Inbound and outbound message conversation history and order details.
  • Associated metadata, tags, and audience segmentation attributes.
  • OAuth access tokens, API credentials, and application connections (for merchants).

2. How to Submit a Data Deletion Request

You can request the complete deletion of your data through any of the three secure channels below:

1

Instant WhatsApp Keyword Opt-Out & Erase (Consumers)

If you received a WhatsApp notification powered by Wispasend, reply directly to the chat with: STOP UNSUBSCRIBE DELETE DATA

Our automated webhook listeners immediately halt future notifications and queue your phone number for permanent database scrubbing.

2

Email Data Protection Request

Send an email request to our Data Protection Officer at:

Subject: Data Deletion Request - [Your Phone Number / Email]

Please provide your registered WhatsApp number in international format (e.g. +1-XXX-XXX-XXXX) so our engineering team can locate and purge your records.

3

In-App Account Deletion (Registered Merchants)

Merchants logged into app.wispasend.com can initiate a self-service purge under Settings → Account → Delete Account & Erase All Store Data. This revokes Meta access tokens, unhooks webhooks, and purges all customer lists.

3. Verification & Processing Timelines

Upon receiving a verified request:

  • Processing Window: Your data will be permanently purged within 48 hours.
  • Backups & Caches: Encrypted system backups overwrite deleted records within their rolling 30-day lifecycle.
  • Confirmation: A formal confirmation will be sent via email or WhatsApp once the deletion protocol is complete.

4. Contact Our Data Protection Team

For questions regarding your data privacy rights, reach out directly to:

Wispasend Data Protection Team

Data Protection Officer: privacy@wispasend.com

Legal Inquiries: legal@wispasend.com

General Support: support@wispasend.com

Chat with us: https://wispasend.com/chat