Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee (Lifetime Deals)

We back all Lifetime Deal (LTD) tier purchases (Tier 1 at $69, Tier 2 at $149, and Tier 3 at $299) with our ironclad 14-Day Money-Back Guarantee. If you are not completely satisfied for any reason within fourteen (14) calendar days of purchase, simply contact our billing team at billing@wispasend.com for an immediate, 100% full refund.

2. Subscription Cancellation & Billing

For recurring or custom plans:

• Cancel Anytime: You can cancel your subscription at any time directly from your Wispasend Dashboard under Settings ➔ Billing with a single click. No phone calls or retention hurdles required.
• Post-Cancellation Access: When you cancel, you will maintain complete access to your account and features until the end of your current billing period. No future charges will be processed.
• 14-Day Money-Back Guarantee: If you find that Wispasend does not meet your store's requirements within fourteen (14) days of your initial payment, email billing@wispasend.com for a 100% full refund.

4. Meta Conversation Fees (Third-Party Charges)

Wispasend charges 0% markup on WhatsApp conversations. Meta conversation rates are billed directly by Meta Platforms, Inc. to your own payment method linked to your WhatsApp Business Account.

Please note that conversation charges paid directly to Meta Platforms are non-refundable by Wispasend, as these payments are processed directly by Meta.

5. How to Request a Refund

To request a refund under our guarantee:

1. Send an email to billing@wispasend.com from the email address registered to your Wispasend account.
2. Include your store URL or invoice reference number.
3. Our billing team will process your refund within 24 to 48 business hours. Funds will reflect in your original payment method (card/bank) within 5 to 10 business days depending on your bank's settlement cycle.

6. Contact Billing Support