Terms of Service

1. Acceptance of Terms

By creating an account on app.wispasend.com, connecting a WhatsApp Business phone number, or using any Wispasend software or API integrations, you agree to be bound by these Terms of Service, our Privacy Policy, and Meta’s WhatsApp Business Terms of Service.

2. Service Description and Meta Integration

Wispasend provides software tools to automate e-commerce messaging, customer service live-chat queues, and abandoned cart recovery notifications via the WhatsApp Business Platform.

You acknowledge that WhatsApp messaging is powered via Meta’s enterprise infrastructure and subject to Meta's Business Policies. Wispasend does not control Meta platform availability, rate limits, or WhatsApp delivery policies.

3. Acceptable Use and Anti-Spam Policy

You agree NOT to use Wispasend for:

• Sending unsolicited promotional spam to phone numbers that have not explicitly opted in.
• Transmitting content that is fraudulent, defamatory, deceptive, or infringing on intellectual property.
• Sending content that violates WhatsApp’s Commerce and Business Messaging policies (including prohibited industries such as illegal products, weapons, or unapproved pharmaceuticals).
• Attempting to bypass WhatsApp messaging rate limits or reverse engineer Wispasend API infrastructure.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your Wispasend account.

4. Licenses, Subscriptions, and 0% Message Markup

Wispasend licenses access to its platform through either one-time lifetime license fees (Lifetime Deals) or recurring periodic subscriptions (Starter, Growth, Scale, or Custom Enterprise tiers), as selected at the time of checkout. Lifetime license tiers grant ongoing platform access to specified tier capabilities without recurring software access fees.

Wispasend maintains a strict 0% markup policy on customer WhatsApp conversations. Meta conversation charges are billed directly by Meta Platforms to the payment method linked to your WhatsApp Business Account.

5. Intellectual Property

All software code, user interface designs, algorithms, trademarks, logos, brand assets, and copyrights associated with the Service are the sole and exclusive proprietary intellectual property of Wispasend.

6. Limitation of Liability

To the maximum extent permitted by law, Wispasend and its operating entities shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service, including server downtime, WhatsApp network outages, or account suspensions imposed by Meta.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

8. Contact Us

For questions regarding these Terms, contact us at: